RETURN POLICY

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at ixmedshop@intuitivex.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, then mail your return to the following address:

IX MedShop LLC
Attn: Returns
RMA #
235 Triumph Lane
San Marcos, CA 92078

Return shipping charges will be paid or reimbursed by us.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least thirty (30) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:

• Items that are consumable or touch the body.

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please note that ‘Sale Items’ are FINAL sales and cannot be returned.

QUESTIONS

If you have any questions concerning our return policy, please contact us at ixmedshop@intuitivex.com.